It is the total responsibility of the driver to ensure that the correct medical examination is booked for the specific Licence they hold. First Medical Consultants will accept NO responsibility or be held liable for consequential loss if the incorrect medical is booked for your Licence.
In the unfortunate circumstance where you may have to cancel an appointment we will refund full payment if notified more than 3 working days (Monday-Friday) prior to your appointments. There will be a £10 administration charge.
Cancellations made less than 3 working days (Monday-Friday) will result in no refund being issued.
However, if a new booking is taken at the same time as the cancellation then you will be offered a 25% discount on the newly booked appointment, which must be re-booked within a month of the initial cancellation.
If you fail to bring the correct items to the medical assessment the doctor will not be able to complete the D4/Medical Form and no refund will be issued.
However, if a new booking is made within the month a 25% discount on the newly booked appointment will be issued.
In the unlikely event that First Medical Consultants is unable to provide a medical that is already booked our liability will be limited to only issuing you a full refund. We will NOT be held responsible or liable for any consequential loss.
Please ensure before you have left the premises of your medical examination that the D4 Medical form has been fully completed by the doctor. If you are unsure please contact our Stoke-on-Trent Head Officeimmediately and we will make contact with the doctor. Failure to do this may result in your medical form being sent back by the relevant Licensing Authority or the DVLA. First Medical Consultants will accept NO responsibility or be held liable for any consequential loss.
The doctors at First Medical Consultants do not decide whether you pass or fail your examination.Doctors are purely instructed to carry out these examinations for the relevant Licensing Authority that ultimately makes the decision based on the provided information from the medical examination.
In the unfortunate circumstances you fail your medical upon submitting it to the relevant Licensing Authority, First Medical Consultants will accept NO responsibility or be held liable for any consequential loss. If you are instructed by the Licencing Authority to attend another medical the fee will be the standard fee.
Business users only:
Please be aware if a driver attends without his/her Order Number and we are unable to identify them with our records, the medical will not be carried out and our Cancellation Policy will be implemented.